About Us > FAQ

A: FOB (Free On Board): The seller is responsible for all costs related to delivering the goods to the ports in China. After delivery, the buyer takes over shipping, insurance, and any associated responsibilities.
CIF (Cost, Insurance, Freight): The seller covers the costs of shipping and basic insurance until the goods reach the destination port. After that, the buyer is responsible for customs clearance and any related duties.
CFR (Cost and Freight): The seller pays for goods + ocean freight to destination port. Buyer handles insurance, import duties, and arranges truck/rail transport to their facility.
DDU (Delivered Duty Unpaid): The seller delivers goods to an agreed address, covering transport and risk. Buyer pays import duties/taxes upon arrival. Offers customs control but requires the buyer's local handling.
DDP (Delivered Duty Paid): The seller handles everything to the buyer's doorstep (shipping, truck, and tariff). No extra costs for the buyer.

A: We can offer T/T, D/P, L/C at sight, and via Alibaba.

A: We supply LCL shipping and various standard/special containers, including 20OT, 40OT, 40OH, 20GP, 40HQ, and 20OS. However, we do not offer unloading services-customers must arrange unloading based on their equipment. For forklift unloading, choose closed-top containers (GP/HQ); for crane unloading, open-top (OT) containers are recommended.

A: We offer secure packaging solutions customized to meet your product specifications and delivery methods. The glass will be packed in durable plywood crates or fumigated solid wooden crates. To protect the glass during transportation by sea, rail, or land, we will use cork, corner protectors, and interleaving materials such as powder or paper. Once packaged, we will load the glass crates into the container using a forklift and crane, and we will provide photos and videos for check.
For more packaging details, please check the page: Delivery Safety

A: We provide worldwide glass delivery to any port accessible by shipping lines. We will provide:
Freight quotes & transit times based on your destination port
Carrier options with available schedules
Professional recommendations if needed
You have complete freedom to choose your preferred shipping line.
Pro Tip: Booking early can help you secure better rates and guarantee space.
(Note: Carrier availability varies by route/season - we'll confirm real-time options.)

A: CCC / ISO9001 / CE / SGCC / CSI

A: Our main products are float glass (clear, low iron, tinted), laminated glass (PVB, SGP, multi-layers), tempered glass (polished edges, holes & notches, curved), insulated glass (4SG, triple-glass), reflective glass, Low-E coated glass, mirror, pattern glass, acid-etched glass,ceramic frit glass (custom RAL), U channel glass...

A: We can offer handles, towel bars, clamps, u-channels, hinges, seals & sweeps, robe hook, threshold, etc with different finishes like matte black, brushed aluminum alloy, polished stainless steel...

A: Our MOQ varies by glass type:
Standard panels (over 3300×2140mm): 1 crate
Safety glass (tempered/laminated): 1 piece
*We typically do not have a Minimum Order Quantity (MOQ) for processed glass, and we offer volume-based discounts for larger orders.

A: We can combine different glass types in one container for flexibility. Our specialization in mixed container shipments allows us to meet diverse needs while optimizing costs for our customers.

A: Please email us (info@laurelglasstech.com) your detailed requirements including:
glass type and color, thickness, dimensions, tempering needs (if any), order quantity, destination port (if CIF)... Our team will respond with a customized quote within 24 hours.
Tip: Attaching drawings/specs helps us provide faster & more accurate pricing!

A: Custom processed glass: 2 weeks per container (continuous production for efficiency).
Stock products need: 1 week preparation time.
Mix container: Typically 2 weeks (varies by glass type)

A: We're happy to provide free samples for quality verification. Please allow approximately 5 days for sample preparation. Deliver by can Air express by (UPS/FedEx/DHL/EMS/SF) with delivery typically taking 3-7 working days to most destinations.

A: Yes. Our professional technicians are proficient in various software, including Rhino, CAD, Photoshop, and more.
We can provide drawings to your specifications and hardware or work with your PDF/DWG files (preferably with marked sizes, holes, and slots for enhanced accuracy).

A: Yes. We supply technical drawings, installation manuals, and online support for complex projects.

A: Our streamlined workflow:
Order Confirmation (Finalize specs & pricing)→Deposit Payment
→Production→Quality control checks
→Cargo space booking → Container loading
→ Ocean transit→Land transit (DDU/DDP)
→Full documentation (BL/Commercial Invoice/Packing List/CO/Insurance Policy)
*Documents/photos provided at each stage.

A: Sample production→Sample test→Inspection of premium raw materials
→ Automated cutting, edging, and drilling
→ Automated tempering, laminating, and insulating → Quality checks before shipment.
We maintain strict quality control at every stage of production. If any defects are found, we promptly replace the glass to ensure that all products arrive at your warehouse in perfect condition. *We provide videos and photographs of quality checks.

A: We stand behind our products with 2-5 years warranty depending on the product type.
And our technical support team offers after-sales services 24/7.

A: We secure every shipment with at least two steel straps on the ends of the crates and a steel strap wrapped around each crate in the container. We also provide loading photos to ensure that the delivery arrives intact. Although breakage is rare (especially for tempered glass), please notify us within 48 hours if any damage occurs. Include photos of the unloaded container and the damaged goods in their original packaging. We will promptly assist you with insurance claims or arrange for replacement glass in your next order.

A: Laurel glass is your one-stop glass service center. We own a glass processing factory, and we also engage in float glass bulk trading. We prioritize building long-term relationships with our customers by providing exceptional value through outstanding service, competitive pricing, high-quality products, and timely delivery.
As leading manufacturers and suppliers in China, we also specialize in custom OEM glass. Simply provide us with the dimensions, hole placements, and cutout specifications, and we will provide a precise production drawing for your approval.
*Welcome to visit our factory, or explore our on-site videos on our YouTube channel.

A: Regular raw glass breaks into large, sharp chunks, whereas safety-tempered shower glass breaks into very small pieces. We are CE&SGCC certified factory, and a customized tempered logo will be printed on the glass if you require it.
*Note that once the glass goes through the tempered process, absolutely no fabrication can be done to the glass. Any drilling or cutting will result in the glass shattering.

A: Tempered Glass: 3–5x stronger, shatters into small granules (safe). Used in facades, doors.
Annealed Glass: Breaks into sharp shards (cheaper, used for further processing).

A: Cause: Nickel sulfide (NiS) impurities (spontaneous breakage rate: ~0.1–0.3%).
Solution: Heat-soaked tempered glass (reduces risk) or laminated glass.

A: Key metrics:
U-value (lower = better insulation).
SHGC (Solar Heat Gain Coefficient; lower = less heat entry).
VLT (Visible Light Transmittance; higher = more natural light).
Example: Low-E coatings reduce U-value by reflecting infrared heat.

A: Low-E + IGU: Reflects heat while maintaining light.
Tinted/Reflective Glass: Reduces glare but may darken interiors.